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PallasAI Service Subscription Agreement

Last Updated: March 30, 2026

Welcome to the AI search optimization and marketing collaboration platform services provided by PallasAI ("we", "us", or "our").

[Important Notice] This Agreement is a legally binding contract between you (the "Customer" or "you") and us for your use of PallasAI services. It sets out the service scope, fees and payment terms, usage rules, and other related terms. Please read and fully understand all provisions carefully. Clauses on limitation of liability and disclaimers may be highlighted in bold or underlined for your attention.

[Acceptance] Please carefully review and decide whether to accept this Agreement. Once your authorized representative or authorized user checks this Agreement and submits an order, you agree to be bound by it. You confirm that such representative or user has obtained sufficient authorization from you.

[Applicability] The general service terms under this Agreement apply uniformly to you. Specific service terms apply and become effective only when you purchase the corresponding PallasAI plan version or value-added package.

[Governing Law and Jurisdiction] This Agreement and all matters arising out of or related to it shall be governed by the laws of the People's Republic of China. Any dispute arising from or in connection with this Agreement shall first be resolved through friendly consultation; failing that, either party may file a lawsuit with the people's court having jurisdiction over the defendant's domicile.

General Service Terms

1. Definitions and Interpretation

1.1 "PallasAI Services" means the platform services displayed on the PallasAI official website (URL: https://www.pallasai.io/) and client applications, oriented to AI marketing (AEO) and Generative Engine Optimization (GEO), including but not limited to AI channel status diagnostics, knowledge graph construction, authenticity-validation content generation agents as core cloud services, as well as additional data and quota value-added services.

1.2 "Customer Data" means any business information, product materials, customer cases, and other data uploaded by you or authorized users while using PallasAI services for building intelligent marketing graphs.

1.3 "Personal Information" refers to the information described in the PallasAI Privacy Policy (available at https://www.pallasai.io/privacy).

2. Use of PallasAI Services

2.1 Subscription Authorization. Subject to this Agreement, PallasAI grants you a limited, non-exclusive right for authorized users to use the PallasAI platform during the subscription term to improve your brand visibility in major AI models (such as DeepSeek, Doubao, etc.).

2.2 Use Restrictions. You shall not:

  • (a) reverse engineer, decompile, or extract PallasAI agent logic, crawler indexing architecture, or algorithm models;
  • (b) use PallasAI to mass-produce low-quality spam content that violates EEAT standards (Expertise, Authoritativeness, Trustworthiness, Authenticity), infringes third-party intellectual property rights, or contains false advertising;
  • (c) maliciously manipulate large-model outputs, poison data, or otherwise violate public order and good morals of AI platforms through the services;
  • (d) abuse our data crawling interfaces or impose unreasonable concurrent access on the platform.

If PallasAI has evidence of any conduct above, we have the right to immediately suspend or terminate services.

2.3 Third-Party AI Platforms. You acknowledge that the core value of PallasAI is to optimize your exposure across third-party large models and AI search engines. We do not provide absolute guarantees regarding algorithm changes, blocking policies, or data update frequency of third-party AI platforms.

3. Orders and Fees

3.1 Fees. You shall pay all fees on time as specified in the order. Fees may be settled through payment gateways supported by PallasAI. Bank and payment platform handling fees are borne by you.

3.2 Billing Principles. Fees are calculated based on the SaaS subscription plan you purchase (such as limited monitoring scenarios and agent scheduling frequency), regardless of whether all quotas are fully consumed. Refund requests without cause are not supported during the subscription term.

3.3 Taxes and Invoices. Unless otherwise stated, fees may include or exclude applicable taxes according to law. You may contact customer support to request a pro forma invoice or financial receipt.

4. Customer Data and Intellectual Property

4.1 PallasAI Intellectual Property. PallasAI retains all intellectual property rights in the platform software, agent operating mechanisms, AI cognition scoring systems, and analytics dashboards.

4.2 Ownership of Customer Content. The underlying business facts and product descriptions you upload into your enterprise knowledge graph remain yours. For optimization content automatically generated by PallasAI, provided that you have fully paid the service fees, you obtain a global and irrevocable right to use such content for marketing purposes.

4.3 Authenticity Warranty. As the sole source of input information for PallasAI, you must ensure data submitted for agent learning is true and valid. If false information you provide causes infringing or non-compliant output on AI platforms, you shall bear all legal liabilities.

5. Warranties and Limitation of Liability

5.1 Service Warranty. PallasAI provides 24/7 monitoring and agent operation services on an "as is" and "as available" basis.

5.2 Limitation of Liability. To the maximum extent permitted by applicable law, PallasAI is not liable for indirect commercial losses such as short-term brand visibility fluctuations or traffic results below expectations caused by updates from third-party AI models. PallasAI's maximum aggregate liability shall not exceed the subscription fees actually paid by you in the 12 months preceding the event giving rise to the claim.